FAQs

Helpful Answers to Questions You May Have

Have you ever had a neighbor who seemed to know a little about a lot of things? That’s what this page is for. If your questions are bigger or more complicated than these, give us a call. We’d like to hear from you.

General Bank Information

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What is my bank's routing number?

The Two Rivers Bank & Trust 9-digit routing number is 073900577. It is the first set of numbers along the bottom of a personal check and the second set for a business check.

What are your hours and locations?

Find a branch near you and their hours of operation.

What is your telebanking number?

Two Rivers Bank & Trust 24-hour automated telebanking number is 800-370-6723.

Where can I find my account number?

On a personal check, your account number is the second set of numbers across the bottom of the check. On a business check, your account number is the third set of numbers across the bottom of the check. You may contact us for assistance.

How can I open an account?

All of our deposit accounts can be opened in one of our branches. To see which personal deposit account option is best for you, visit our savings and checking account pages where you can compare all of our accounts.

What do I need to open an account?

To open a deposit account, we will need a valid government-issued photo ID and the minimum opening deposit amount. Many of our accounts can be opened online. To see which personal deposit account option is best for you, visit our savings and checking account pages where you can compare all of our accounts.

How do I change my account address?

You may change your mailing address by logging into online banking.

• Select SUPPORT > Support Center > Choose a form to submit.
• From the drop-down select “Change of Address” and complete the online request before selecting SUBMIT.
• You may also contact us.

What is the cut-off time for processing?

Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit.

Electronic direct deposits will be available on the day we receive the deposit. Contact us for our funds availability policy.

Can I do a stop payment on a check or ACH?

Yes, you may place a stop payment for a check or ACH online by logging into online banking:

• Select SUPPORT > Support Center > Choose a form to submit.
• From the drop-down select “Stop Payment” and complete the online request, accepting the Terms and Conditions before submitting.
• You may also contact us.

Note: stop payments CANNOT be placed on DEBIT CARD transactions.

How can I add/remove a name on my account?

Please contact us with your specific questions.

How do I wire money into my account?

To wire money into your account, please follow these instructions for wire transfers or contact us if you have any questions.

How do I wire money from my account?

To wire money out of your account, please contact us for assistance.

What are your interest rates?

For interest rates, please contact us for a quote by phone or to request a copy of our current deposit rate sheet by mail or email.

What is my account balance?

You may obtain your account balance by calling our telebanking number 800-370-6723 or by logging in to your online banking, or mobile banking. You may also contact us during business or chat hours for assistance.

How do I reorder checks?

Once the bank has placed your initial check order, you may reorder checks.

• Login to online banking
• From the ‘Support’ menu, select ‘Support Center’
• Select ‘Reorder checks’ from the drop-down

You may also reorder checks online or contact us for assistance.

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Online Banking

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How do I enroll in online banking?

Click ‘Enroll‘ (also found on the website’s home page Online Banking login box) or contact us for assistance in signing up.

Why is my account locked?

Your online account login may be locked for a variety of reasons, including exceeding 90 days since your last login, or from attempting to enter your password incorrectly 3 times.

In this case, after waiting 15 minutes, you may make ONE new attempt before being locked out 15 minutes again.

Also see “What if I forgot my password?” FAQ below, or you may contact us for assistance.

What if I forgot my password?

If you forgot your password, click ‘Forgot password?’ or select this option in the home page Online Login box. A temporary password will be emailed to the email address on record.

You may also contact us for assistance if you do not receive an email. The email address we have on file may require updating.

How do I print my bank statement online?

To print your bank statement, first login to online banking.

If you are enrolled in electronic statements:

• Select the specific account from the “My Accounts” options
• Select “Statements”
• Click on the first statement date desired to open a PDF document and select the print icon.

If you are not enrolled in electronic statements:

• Select the specific account from the “My Accounts” options
• Choose this month, last month or date range
• Click print or export.

You may also contact us for assistance.

How can I do a stop payment online?

You may place a stop payment for a check or ACH online:

• Log into online banking
• Select SUPPORT > Support Center > Choose a form to submit.
• From the drop-down select “Stop Payment” and complete the online request, accepting the Terms and Conditions before submitting.
• You may also contact us.

Note: stop payments CANNOT be placed on DEBIT CARD transactions.

How do I change my account information online? (address, email, phone)

To change your account information online:

• Log into online banking
• From the ‘Support’ menu, select ‘Support Center’.
• Select ‘Choose a form to submit’ from the drop-down options.
• Complete the required fields.
• Select ‘Submit’
• You may also contact us.

Can I pay bills online?

Yes, online Bill Pay is available as a free service at Two Rivers Bank & Trust.

By logging into online banking you can select “Bill Pay” from the top menu options. You can manage/add payees, schedule payments and view history.

How do I set up account alerts?

To set up account alerts:

• Login to online banking
• From the top navigation menu, select ‘Settings > Alerts’.
• Then select the type of alert and enter your preferences before clicking ‘Save’.
• You may also contact us.

Can I transfer money online to another individual?

Yes, you may pay an individual by setting them up as a payee in Bill Pay.

• Login to online banking
• From the top menu navigation select Bill Pay > Payee > Add Payee.
• Select “Pay individual” from the “Select a payee type” drop-down before establishing a new payment.
• You may also contact us.

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Mobile Banking

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Do you have a mobile app?

Yes, our Two Rivers Bank & Trust mobile app is available for download from the Apple App Store or Google Play Store.

How do I set up mobile banking?

Mobile banking is free at Two Rivers Bank & Trust.

• First, download the app from the Apple App Store or Google Play Store
• Then open the app to enroll.
• You may also contact us.

What options are offered in mobile banking?

Use mobile banking to view your accounts, deposit checks, transfer money, pay or schedule bills for payment, turn your debit card on or off instantly if it is lost or stolen, capture debit card transaction image ‘receipts’, manage alerts, and find locations.

How do I set up account alerts?

To set up account alerts:

• Login to mobile banking
• From the menu, select ‘Manage alerts’.
• Then ‘enable’ or ‘disable’ your preferences.
• You may also contact us.

When are my funds available from mobile deposit?

Deposits made before 3:30 pm CT on business days will be available the next morning.

You may contact us if questions.

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Debit Cards

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What is my debit card PIN?

A debit card Personal Identification Number (PIN) is a 4 digit number issued when your card was first ordered. The PIN is used to access your account at ATMs and Point-of-Sale terminals when the ‘DEBIT’ option is selected. Contact us to change your PIN.

How can I change my PIN number?

To change your debit card PIN, you may use your card and current PIN at any Two Rivers Bank & Trust ATM and select the “Change PIN” option, You can also contact us or visit your local neighborhood branch.

What if I lost my debit card?

Follow these steps to report a lost or stolen card.

How can I activate my debit card?

To activate your new debit card (including a replacement for a lost or stolen card):

• Follow the telephone instructions on the card mailer OR
• Upon receipt of your new Personal Identification Number (PIN) via separate mailer, you may insert your card into a Two Rivers Bank & Trust ATM and enter your PIN to activate your card.

To activate a replacement debit card (EXCEPT a replacement card for a lost or stolen card):

• Follow the telephone instructions on the card mailer OR
• You may insert your card into a Two Rivers Bank & Trust ATM and enter your current PIN to activate your card.

You may contact us if questions.

Do I need to notify the bank if I am traveling with my debit card?

Yes, please do. Simply log into online banking and notify us under "card management" — or contact us before your trip to note dates and destinations. This will prevent your card from being shut down by our fraud-prevention partner when making out-of-area transactions.

After noifying us, you should be able to use your debit card while traveling.

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Loans

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Can I pay my loan online?

Yes, to make a loan payment online, you have 3 options when logging in to online banking:

1. Select ‘Transfers’ from the menu,
2. Select ‘Make a payment’ directly from your accounts menu, or
3. Select ‘Quick payment’ from your loan account.

Can I apply for a home loan online?

Yes, you can apply online.

Can I make a principal-only payment online?

Yes, but your loan must be current. In addition, this will not be applied to your next payment. It is simply a principal reduction in your loan.

Can I set up an automatic payment online?

Yes, after logging in to online banking:

• Select ‘Make a Payment’ next to your Loan account.
• Select ‘Custom Payment’ on the following screen.
• Then choose the ‘From Account’ from which you want the payment to come, and the Loan to which you would like it applied.

In addition, you can select the date and frequency you want that payment applied.

Can I make an advance on my Line of Credit?

Yes, simply select ‘Transfer’ at the top of the screen, then ‘Loan Advances’. At that time you can select the account you are transferring from, the account you are transferring to, and the amount you would like transferred.

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Additional Questions?

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